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FAQ

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Frequently Ask Question

  • Does the airline allow name changes on airline tickets?

Name changes are not allow in any circumstances. Once the ticket is issue the name can't be changed

  •  What types of documents are required to travel?

For a domestic flight at check in a government ID is required. For international flights passport is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements. 

  • I am ready to book - what do I do?

Call 416 320 3634 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details. Full passenger name(s) as per your passport or Id issued by any government. Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay. Contact number.

  •  Do I have to pay in full straight away?

Call 416 447-3600 or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. - This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details. Full passenger name(s) as per your passport or Id issued by any government. Dates you wish to travel (let us know if you have any flexibility) and how long you want to stay. Contact number.

  • How can I pay?

By Cash By Credit card (Visa, Master and Card) For credit card payments. In order for the charge to be processed; passenger must complete and sign The Salaheddin Travel Credit Card Authorization Form and fax it to 416 4473600 or email it to This email address is being protected from spambots. You need JavaScript enabled to view it., along with a copy of the credit card, front and back and the copy of a goverment issued picture ID.

  • Can I travel with a one-way ticket to any country?

If you are not a citizens of that country you can not travel with a one way ticket. You need to have round-trip ticket.. 

  • Could a minor flight unaccompanied?

Minors between the ages of 7-12 years old could travel alone with an escort service offered by the airline of your choice. There may be an extra charge by the airline. For connecting flights, they are allow to travel only on an early flight and it has to be at least one or more flights after the one they are flying..

  • How many pieces of luggage I'm permitted? 

As Many Carriers are imposing charges for Baggage, fees may apply. Please verify specific baggage allowance details with your carrier directly or call our offices and one of our specialists will be glad to assist. .

  • Can I bring extra luggage?

Airlines are constantly changing their luggage allowances and restrictions. We suggest contacting all the airlines in the itinerary for up-to-date baggage allowances.General baggage allowance information is also available here. .

  • Can I change the dates on my ticket or destination?

Some tickets do not permit changes. For those carriers that allow changes, a change penalty imposed by the carrier/supplier will be charged in addition to an agency service fee. A minimum cancellation fee of $200.00 pp will be imposed by Salaheddin Travels in addition to the airline penalty.

How can I earn a free airline ticket?

After you travel a certain amount of air miles the airline company will issue a free ticket- the number of travel miles needed to earn a ticket differs between carriers..

  • What is a frequent flyer number?

A frequent flyer number is the account number that the airline of your choice provides you to accumulate miles every time you travel..

  • How may I obtain a frequent flyer number?

Salaheddin Travel will be glad to set it up for you , for free. For your request, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • What type of information do I need to open a frequent flyer account?

Full name Home address Telephone number . 

  • It's my ticket refundable? 

Must of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket;.

  • When can I cancel my reservation if I'm not traveling?

You must cancel or change your reservation at least 72 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use..

  • How much is the penalty fee?

Reservations are nontransferable and non refundable. Some tickets can be refunded and/or used (for a limited time) towards future travel or can be refunded; however, all applicable penalties will apply (airline charges and service fees). Refunds are not permissible for partially used tickets. Some tickets do not permit changes. For those carriers that allow changes, a change penalty imposed by the carrier/supplier will be charged in addition to an agency service fee. A minimum cancellation fee of $200.00 pp will be imposed by Salaheddin Travels in addition to the airline penalty. Furthermore, failing to show up for a flight without notice is classified as a “NO-SHOW” and may result in total loss of ticket value without any future credit. Downgrades to lower fares are not applicable once ticket has been issued. The supplier providing services for your reservation may impose restrictions concerning your ability to change or modify your reservation. Should you wish to alter your reservation, please contact our offices. Salahedddin Travels will apply a handling charge, in addition to applicable taxes, for all reservation alterations..

 

 

 


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